Refund policy

RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are not accepted based on crystal characteristics or on change of mind. We do not allow refunds or exchanges on any sale items.

Stones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two crystals will ever be the same. Please be aware as natural objects they are appearance can vary from the images shown and they may contain tiny fissures and pits. Please expect to find inclusions and beautiful markings within the crystal itself.  Our designs and crystal cuts are made to show the beauty of a crystalline structure rather than looking like glass. Please be aware that our products a hand-cut so they will never be completely ‘perfect’.

All items purchased from Earthluxe Crystals are carefully packed with love and care. Each item is thoroughly inspected before being packaged and sent to all of our customers. We use soft foam padding and bubble wrap to ensure your crystals arrive safely. However, accidents may occur during transit on the rare occasion.

For breakages and exchange requests, please email at earthluxecrystal@gmail.com with your order number # and a photo along with your query, within 24hrs of you receiving your parcel. Customers must adhere to any requests for photos/incident reports as requested by us or the shipping company within the requested timeframe in order to process any claims for damages/insurance. 

Refunds and store credits will be issued at the discretion of Earthluxe Crystals. All refunds are made through the type of payment method in which you made the original purchase. Once we receive the item, we will begin to process the refund within 7-10 business days and we will notify you once the refund has been processed from our end.

Refund requests in relation to orders being returned to us if the customer fails to collect from the shipping carrier (Auspost or International Carriers) due to missing delivery/unpaid customs tax will not be accepted.